Our Quality Policy
An up-to-date quality management system according to DIN EN ISO 9001 and its daily conscientious application and practical adaptation helps us to achieve our goals and ensures complete customer satisfaction. We understand quality management as a task of guidance and each employee is jointly responsible for the quality of their work. A continuous improvement process in all parts of the company helps us to uncover possible gaps and eliminate existing weak points. Realistic annual targets and their achievement are a substantial component of our firm culture and are practised since the existence of the company.
Quality and Environmental Policy
We shall fulfill the demands of our customers and, where possible exceed them. Our employees are regularly trained in relation to their designated role. Employees shall conscientiously apply our management system to their job. We utilise “best practice” preventive methods to deliver our “Right First Time” Strategy. We shall employ a continual improvement process with published quality and environmental objectives. We reduce environmental impact and try, if possible to avoid it entirely. We ensure that the organisation conforms to all valid legal and statutory regulations.
System Quality Control
Our most important goal is the maintenance of consistent, 1st-class products and service. This is carried out through high-quality standards in all areas of the life cycle of our products, from the initial stages of development through to the various customer-friendly services that we offer. We work hand-in-hand with our clients and through this collaboration are able to ensure that we meet their expectations and never tire of striving to further improve both products and the manufacturing process.
In addition, we comply with the highest level of regulatory and statutory requirements governing our business in the markets in which we operate. The complete and total adherence to ISO 9001 Quality Standards as well as to those regulations set-out for Medical Products in ISO 13485, guarantees that the normative and regulatory requirements are fully met. Through the control of all documentation relating to the development and manufacturing processes, products are created that fulfill all the requirements and demands of efficiency and economic viability and profitability. Our Traceability System enables a fast and explicit identification and traceability of every finished product, across the delivery and supply chain through to the individual component parts.
Each member of our highly-qualified staff carries in the forefront of their thoughts and actions the desire to reach a 100% quality in all our finished products, thereby enabling us to successfully fulfill the goal of achieving complete customer satisfaction.